AOP — Agentic Orchestration Platform

Engineering
the Touchless
Enterprise.

AOP transforms industry processes by combining AI agents, enterprise context, business rules, systems and human judgment — to deliver measurable operational and commercial outcomes.

Explore AOP for Your Process →
Fewer TouchesFaster DecisionsLower EffortBetter Outcomes
◉ Human judgment
where it matters
▤
Workenters the process
◎
GoalsSet the business outcome
▥
SignalsInterpret and combine information
◉
DecisionsApply context, rules and AI
⚙
ActionExecute and orchestrate
The Power of Touchless

Touchless
Doesn't Mean
Humanless.

AOP moves processes toward their maximum sensible level of autonomy — determining what can proceed autonomously, what needs additional context, and where human judgment creates value.

100 items enter100 successful outcomes
~70%
proceed autonomously
~20%
need context
~10%
require judgment
“ The objective isn't maximum automation. It's minimum unnecessary intervention.
AOP is Built Around

Process Outcomes.

AOP operates across the entire chain — turning information into decisions and action, and outcomes into measurable business impact.

◎
GoalsSet the business objective and desired outcome.
▥
SignalsBring in the right information from across sources.
◉
DecisionsApply context, rules and AI to determine the next best action.
⚙
ActionExecute in enterprise systems or engage people.
✓
OutcomeMeasure what changed in the process.
What Does Touchless Look Like in Your Industry?

Industry foundations. Process outcomes.

Insurance

AOP for
Insurance

Helping insurers process, underwrite, service and settle claims with greater speed, accuracy and control.

Explore Insurance →
▣
Submission → Underwriting Ready

Interpret and validate submissions, gather context, identify gaps and route exceptions.

↑Faster submission to quote
◇
Policy Request → Completed Transaction

Understand intent, retrieve policy context, validate conditions, transact or escalate.

↑Higher straight-through processing
▤
FNOL → Claims Action

Interpret documents, validate coverage, triage and route to the right workflow.

↑Faster claims handling
◎
Customer & Broker Service → Resolution

Understand requests, bring context, resolve or transact with appropriate oversight.

↑Better customer and broker experience
What Does Touchlessness Mean?

Autonomy should match the process.

AOP is designed to operate across this spectrum — based on process risk, complexity and consequence.

♟
Assist

AI gathers context. Human decides and acts.

✦
Augment

AI recommends. Human approves.

⚙
Supervise

AI decides and acts. Human handles exceptions.

ϟ
Touchless

AI handles the process end-to-end within defined boundaries.

More human involvementGreater autonomy →
Common Core. Industry Context. Your Operating Reality.

Built to start ahead — and finish around you.

AOP combines a proven agentic core with industry foundations and enterprise-specific configuration.

Industry Foundation
AOP Core
Your Enterprise
Process patterns, domain context, common decisions, typical exceptions, reusable components.
Agent orchestration, knowledge & context, model interaction, enterprise integration, human-in-the-loop, governance & observability.
Your systems, data, business rules, thresholds, approvals and workflows.
✓
PROCESS
OUTCOMEMeasurable
business impact.
Implementation

Not plug-and-play.
Not starting from scratch.

Start with proven capabilities. Engineer the last mile for your enterprise. Deliver measurable outcomes.

1

Process & Outcome

Define what needs to change and how we'll measure it.

2

AOP Foundation

Apply the technology core and relevant industry patterns.

3

Enterprise Engineering

Configure systems, data, rules and controls.

4

Production

Operate, measure touchlessness and continuously improve.

AOP in Action

Measured by what changed in the process.

Real outcomes from enterprise deployments across industries.

90%+Touchless processingManufacturing Order Operations
63%Touchless resolutionEnterprise Service Operations
25%Lower L2 effortEnterprise Service Operations
13%Revenue upliftManufacturing Commercial Intelligence
6.7%Value leakage preventedManufacturing Procurement
Let's Build What's Next

Which Process Should Become Touchless Next?

Bring us one process where people spend too much time gathering information, making repeatable decisions, moving information between systems or handling avoidable exceptions.

Explore an AOP Pilot →